It works like this. If you got the wrong thing and it’s our fault, let us know within 90 days by submitting a support ticket (or just email firstname.lastname@example.org) and when we get it we’ll apologize about a million times and then ship the correct thing to you as fast as we can, along with a paid return shipping label.
If you got the wrong thing because you accidentally ordered the wrong thing or size, we’ll be happy to send an exchange, but shipping’s on you. Please follow these steps carefully:
Open a support ticket. You can do this at www.topatoco.com/help)
Pay the reship/stocking fee. This is the same amount you originally paid for shipping (or if you're returning one shirt out of many items it is $4.00. Add $1.50 for each additional shirt up to, but not exceeding, your original shipping charge). You must pay the fee by going to the Handy Topatoco Pay Things Page and clicking the Pay Now button.
Once that is done, send us an email [again to email@example.com] letting us know the fee is paid and informing us which design and size you need instead.
- We will ship out your new shirt now (provided it is in stock) along with a return label for the shirt you already have.
Please note that all shirts being returned must be UNWASHED AND UNWORN. No cat hair or mustard stains. Which is only to say if you were unhappy about it after you wore it to spin class, please just give it to a friend and don't send it back to us.
Also, at least one of us in the warehouse has crazy fragrance allergies, and well intentioned shirt washing people have sent them to the emergency room on more than one occasion. Do not be like those customers. Epi pens are stupid expensive.
DO NOT SEND YOUR ITEMS TO US YOURSELF BEFORE YOU CONTACT US ON THE HELP DESK. That's not how we do things here, and your item will be refunded instead of being exchanged upon receipt.
Please note that leaving comments on Knowledgebase articles is not a method for contacting support! If you wish to receive a response, please open a support ticket.